When to see a doctor instead of a wax clinic

We remove ear wax. We don't diagnose or treat other ear conditions. Some symptoms need a doctor.

Get urgent advice

If you suddenly lose hearing in one or both ears, ask for an urgent GP appointment or call 111. In an emergency, call 999.

See your GP

• Ear pain that does not go away

• Fluid or pus coming out of your ear

• An ear infection that keeps coming back

• Hearing that has slowly got worse

• Something stuck in your ear

If you're not sure

Call us. If we think you should see a doctor first, we will tell you, and you won't pay for an appointment you don't need.