Privacy policy
How we collect, use and protect your personal information when you visit this website or book with us.
Last updated November 2026
Who we are
Pinna Ear Clinic, 3 Orchard Walk, Ashby Vale AV1 4LP, is responsible for your personal information. If you have any questions about this policy, email hello@pinna-earcare.co.uk or call 01632 960 527.
What we collect
• Your name, phone number and email address.
• The details you give us when you send a booking request.
• Health information about your ears, such as your ear history, our clinical notes and the photos from your camera check.
Why we use it
• To book, confirm and change your appointments.
• To give you safe care and keep an accurate clinical record.
• To reply when you contact us.
We use your contact details to provide the service you asked for. We use your health information because we need it to provide health care, as allowed under UK data protection law.
Who we share it with
We only share your information when we need to. This includes your GP, if you ask us to, and the companies that host this website and handle our booking forms, under contracts that protect your data. We will also share information if the law requires us to. We never sell your information.
How long we keep it
We keep clinical records for as long as health record guidance requires, then delete them securely. Booking requests that do not lead to an appointment are deleted within 12 months.
Your rights
You can ask to see the information we hold about you, ask us to correct it, or ask us to delete or limit how we use it. To make a request, email us. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk.
