Terms of service
The simple rules for booking and attending an appointment with Pinna Ear Clinic.
Last updated November 2026
Booking
When you send a booking request, we will text or call you to confirm a time. Your appointment is only booked once we have confirmed it.
Prices and payment
Our prices are shown on our prices page. You pay after your appointment, by card or cash. For home visits, we confirm the visit fee before we book.
Is the treatment right for you?
We check your ears before we start. If we think treatment is not safe for you, or we see something that is not wax, we will not go ahead and will suggest you see your GP. In that case you only pay for an ear check.
Results
Most wax can be removed in one visit. Sometimes wax is too hard. If so, we will advise you to use oil drops for a few days and offer a follow-up appointment.
Information on this website
The information on this website is general advice. It is not a diagnosis or a substitute for advice from your doctor. In an emergency, call 999. For urgent advice, call 111.
Law
These terms are governed by the law of England and Wales.
