Cancellation policy
Plans change. Here is how to move or cancel your appointment.
Last updated November 2026
Notice needed
24 hours
Late cancellation
£15
How to tell us
Call, text or email
Changing your appointment
You can move your appointment for free if you give us at least 24 hours' notice. Call or text 01632 960 527, or email hello@pinna-earcare.co.uk.
Late cancellations and missed appointments
If you cancel with less than 24 hours' notice, or miss your appointment, we may charge a £15 fee. This covers the time we kept free for you.
If you are unwell
If you are ill, call us before your appointment and we will not charge you. Please don't come in with a high temperature or an ear infection.
If we need to cancel
If we have to cancel, we will contact you as soon as we can and offer you a new time. You will never be charged when we cancel.
